Training Outline: This comprehensive de-escalation training addresses the challenges business owners and employees encounter when individuals facing homelessness and mental health challenges enter their premises or interact with their clients. The training emphasizes a human-centric approach, fostering empathy and understanding. Through role-playing scenarios and real-life applications, participants will be equipped to create a safe and inclusive environment, ensuring positive interactions with distressed individuals.

Trainees will: Gain insights into community stressors, trauma biology, and crisis interactions. Recognize triggers, reactions, and apply do's and don'ts in initial assistance. Heightened self-awareness and learn resiliency skills to keep a safe workplace environment. Master six-step de-escalation, practice reflection, and create workplace response protocols.

Date & Time: Mondays 4/22 & 4/29 - 9 am to 12 pm Training Hours: Two 3-hour sessions – 6 hours total Location: Stoble, 418 Broadway, Chico

Our Trainers: Reidun Waddell is a licensed clinical social worker and a senior program manager at Butte County Behavioral Health Crisis Services. With over ten years in Crisis Services, she excels in crisis intervention, LPS 5150 designation and suicide prevention training, community educational sessions, and Non-Violent Crisis Intervention skills.
Emiliano Jimenez-Cornejo is the lead trainer for the "Resiliency in the Workforce" program at the Training Place, Butte College. Emiliano is passionate about helping organizations build psychologically safe work environments, creating a trauma-informed and resiliency-focused workforce where every employee feels respected, seen, valued, motivated, and engaged to improve their lives, organizations, and community.