2 Part Series August 2 & August 16, 8 am - 5 pm Business Process Mapping is one of the most important tools in identifying process improvement and green opportunity. In this 2- day interactive workshop, participants will explore various process mapping tools and discuss the pros and cons of each. Participants gain hands-on experience with each mapping tool and will understand when to apply the tool. This hands-on workshop provides participants with the knowledge and experience necessary to start implementing mapping in an organization. This training is designed to: Enable participants to define, map and analyze work processes from the customers' perspective; identifying waste, inefficiency and impact on the customers. Learning Outcomes Understand the importance of business processes. Understand the definition of a Process Map. Understand why a Process Map is necessary. Identify the steps and practices for breaking down a process. Be familiar with different types of process maps. Create a System and Relationship Process Map. Perform a gap analysis to identify areas for improvement. Create a Current and Future State Process Map.